1. Introduction
GoSmooth ("GoSmooth," "we," "us," or "our") is committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use the GoSmooth platform at https://gosmooth.ai, including our dashboard, APIs, product catalog (catalog.gosmooth.ai), AI agents, and related services (collectively, the "Platform").
GoSmooth is operated by NexusBridge Labs LLC, a Wyoming limited liability company (EIN: 38-4370494).
This Privacy Policy applies to:
- Merchants (businesses that register for and use the Platform);
- End Customers (individuals who interact with Merchants through GoSmooth-powered channels, including Facebook Messenger, Instagram DMs, WhatsApp, and Instagram/Facebook comments);
- Visitors (individuals who browse our website without registering).
We comply with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA"), and where applicable, the European Union's General Data Protection Regulation ("GDPR") and other international privacy laws. We also comply with Meta's Platform Terms governing the use of data received through Facebook, Instagram, and WhatsApp APIs.
Contact:
NexusBridge Labs LLC (d/b/a GoSmooth)
30 N Gould St Ste R
Sheridan, WY 82801, United States
Email: support@gosmooth.ai
2. Information We Collect
2.1 Merchant Information (Collected Directly From You)
When you register for and use the Platform, we collect:
| Category | Information Collected | Purpose |
|---|---|---|
| Account Information | Email address (via Google OAuth), name, profile picture | Account creation and authentication |
| Business Information | Business name, business description, business type, target customer description, restricted claims, owner name | Platform configuration, AI Agent customization |
| Contact Information | Phone number, city, address (street, city, country) | Communication, support, and service delivery |
| Platform Preferences | Preferred language (English/French/Arabic/Darija), preferred platforms (WhatsApp/Facebook/Instagram), AI tone settings, response language, business hours, timezone, notification preferences | Service personalization |
| Product Catalog | Product names, descriptions, prices, currency, categories, images, SKUs, inventory quantities, variants | AI Agent product recommendations, catalog display |
| AI Configurations | AI selling prompts, classifier prompts, recommendation prompts, business description snapshot, tone preferences | Customizing AI Agent behavior |
| Meta Connection Data | Facebook Page ID, Instagram Business Account ID, WhatsApp Business Account ID, phone number ID, page name, page avatar, OAuth access tokens, token expiry, webhook verification status, granted permissions, connected channels | Connecting and operating messaging channels (see Section 3) |
| Billing Information | Subscription plan, billing history, payment method details (processed by our third-party payment processor — we do not store full payment card numbers) | Subscription management and billing |
2.2 End Customer Information (Collected Through the Platform)
When End Customers interact with your business through GoSmooth's AI Agent or Connected Channels, we process the following on your behalf:
| Category | Information Collected | Source |
|---|---|---|
| Identity Information | Name, display name, first name, last name | Provided by End Customer or retrieved from social media profile via Meta APIs |
| Contact Information | Phone number, email address | Provided by End Customer during checkout or conversation |
| Social Media Profile | Facebook user ID, Instagram user ID, Instagram handle, profile picture URL, Meta account ID | Retrieved from Facebook, Instagram, or WhatsApp APIs |
| Demographic Information | Gender, birth date (if voluntarily provided), city | Provided by End Customer during conversation or checkout |
| Location/Address Data | Shipping address (street, city, country) | Provided by End Customer during order placement |
| Facebook Messenger Data | Message content (text), message timestamps, delivery/read receipts, postback events (button clicks) | Collected via Facebook Messenger Platform API when End Customer messages a Merchant's Facebook Page |
| Instagram Direct Message Data | Message content (text), message timestamps, delivery confirmations | Collected via Instagram Messaging API when End Customer sends a DM to a Merchant's Instagram Business Account |
| WhatsApp Message Data | Message content (text), phone number, message timestamps, interactive message responses (button replies, list selections, flow form submissions) | Collected via WhatsApp Cloud API when End Customer messages a Merchant's WhatsApp Business number |
| Comment Data | Instagram/Facebook comment text, commenter username, commenter user ID, post ID, post caption, media type, media URL, comment timestamps | Collected from Instagram Graph API and Facebook Graph API when comments are posted on a Merchant's posts |
| Order Data | Order number, items ordered, quantities, prices, order total, order status, payment method, shipping details, delivery notes | Generated during the checkout process |
| Behavioral/Analytics Data | Conversation status (active/resolved/escalated), AI-detected intent, confidence scores, lead status, product browsing sessions, catalog page views | Derived from Platform interactions |
| Prospect Data | Total comments, purchase intent count, question count, complaint count, escalation count, last intent, last activity timestamps | Aggregated from comment monitoring across Instagram and Facebook |
2.3 Website Visitor Information
| Category | Information Collected | Purpose |
|---|---|---|
| Contact Form | Name, email address, message content | Responding to inquiries |
| Newsletter Signup | Email address | Sending platform updates (with consent) |
| Device Information | Browser type, operating system, device type | Platform optimization |
| Usage Data | Pages visited, features used, actions taken, timestamps | Service improvement and analytics |
| Log Data | IP address, access times, referring URLs | Security, debugging, and fraud prevention |
| Cookie Data | Session identifiers, authentication tokens, preferences | See Section 11 (Cookies) |
3. Facebook, Instagram, and WhatsApp Data
This section describes specifically how we collect and use data from Meta Platforms (Facebook, Instagram, and WhatsApp). This information is provided in compliance with Meta's Platform Terms and the WhatsApp Business Solution Terms.
3.1 What We Collect From Facebook
When a Merchant connects their Facebook Page to GoSmooth, we access the following via the Facebook Graph API:
| Permission | Data Accessed | How We Use It |
|---|---|---|
pages_show_list | List of Facebook Pages the Merchant manages | Displaying available pages for connection |
pages_messaging | Messages sent to/from the Merchant's Facebook Page via Messenger | Powering the AI Sales Agent to respond to customer inquiries, managing conversations |
pages_manage_metadata | Page metadata (name, category, profile picture) | Displaying page info in the dashboard, configuring webhooks |
pages_read_engagement | Post comments, reactions, engagement metrics | Comment monitoring, prospect identification, automated comment replies |
business_management | Business account information | Managing the Merchant's connected business assets |
3.2 What We Collect From Instagram
When a Merchant connects their Instagram Business Account to GoSmooth:
| Permission | Data Accessed | How We Use It |
|---|---|---|
instagram_basic | Instagram Business Account ID, username, profile picture | Identifying and displaying the connected Instagram account |
instagram_manage_messages | Instagram Direct Messages sent to/from the Merchant's account | Powering the AI Sales Agent to respond to customer DMs |
instagram_content_publish | Ability to publish content | Posting automated comment replies on the Merchant's behalf |
3.3 What We Collect From WhatsApp
When a Merchant connects their WhatsApp Business Account to GoSmooth:
| Data Accessed | How We Use It |
|---|---|
| WhatsApp Business Account ID (WABA ID) | Identifying the connected business account |
| Phone number ID and display phone number | Routing messages to/from the correct business number |
| Incoming message content (text, interactive replies) | Powering the AI Sales Agent for customer conversations |
| Message delivery and read status | Tracking message delivery in the conversation dashboard |
3.4 How We Use Meta Platform Data
We use data received from Facebook, Instagram, and WhatsApp exclusively for the following purposes:
- Operating the AI Sales Agent to facilitate conversations between Merchants and their customers;
- Monitoring and classifying comments on Merchant posts for lead generation;
- Generating automated replies to comments and messages on behalf of Merchants;
- Managing orders and the checkout process initiated through messaging conversations;
- Providing analytics and reporting to Merchants about their customer interactions;
- Maintaining and improving the Platform's technical functionality.
3.5 What We Do NOT Do With Meta Platform Data
In compliance with Meta's Platform Terms, we do not:
- Sell, license, or purchase Meta Platform Data;
- Use Meta Platform Data to build or augment user profiles for advertising or to target ads;
- Transfer Meta Platform Data to any data broker;
- Use Meta Platform Data for any purpose not approved by Meta in our App Review;
- Use WhatsApp data to profile users or for purposes beyond the Merchant's customer service and commerce functions;
- Use Meta Platform Data to train AI models for other customers or general purposes (we may use anonymized, aggregated data to improve our own service quality for the specific Merchant).
3.6 Meta Platform Data Retention
- Meta Platform Data is retained for the duration of the Merchant's Account plus a 90-day wind-down period;
- When a Merchant disconnects a Meta account or terminates their GoSmooth Account, associated Meta Platform Data is deleted within 90 days;
- When an End Customer requests deletion, their Meta Platform Data is deleted within 30 days (see Section 8);
- When Meta revokes our access or requires deletion, we comply promptly.
4. How We Use Your Information
4.1 Merchant Information
We use Merchant information for the following purposes:
- Providing the Platform: Creating and managing your Account, operating the AI Agent, running analytics, processing conversations;
- AI Configuration: Configuring the AI Agent based on your business settings, prompts, and preferences;
- Channel Connectivity: Connecting to Facebook, Instagram, and WhatsApp via OAuth to enable messaging automation;
- Billing: Processing subscription payments and commissions through our third-party payment processor;
- Communications: Sending service-related communications such as updates, security alerts, outage notifications, and billing notices via our email service provider;
- Platform Improvement: Improving Platform features and AI model performance using aggregated and anonymized data;
- Security: Ensuring Platform security, preventing fraud, and detecting abuse;
- Error Monitoring: Identifying and resolving technical issues using error monitoring tools;
- Legal Compliance: Complying with applicable legal obligations, including tax and regulatory requirements;
- Support: Responding to your support requests and troubleshooting issues.
4.2 End Customer Information
We process End Customer information on behalf of Merchants (as a service provider/data processor) for:
- Facilitating conversations between Merchants and End Customers via Facebook Messenger, Instagram DMs, and WhatsApp;
- AI-powered intent detection and response generation;
- Order creation and management;
- Lead tracking, scoring, and management;
- Comment monitoring and automated replies on Instagram and Facebook;
- Product recommendations via semantic search;
- Analytics and reporting for the Merchant;
- Exporting lead and order records to the Merchant's connected business productivity tools (where configured by the Merchant).
4.3 What We Do NOT Do With Your Information
We do not:
- Sell personal information to third parties (as "sell" is defined under the CCPA);
- Share personal information for cross-context behavioral advertising;
- Share personal information with data brokers or advertisers;
- Use End Customer information for our own marketing purposes without separate consent;
- Use individual conversation data to train AI models for other customers without anonymization;
- Profile End Customers for purposes unrelated to the Merchant's business;
- Make automated decisions with legal or similarly significant effects on End Customers without human oversight.
5. AI and Automated Processing
5.1 How AI Is Used
GoSmooth uses artificial intelligence in the following ways:
- Conversational AI Agent: Processes End Customer messages to understand intent and generate appropriate responses, product recommendations, and cart/checkout assistance;
- Comment Classification: Analyzes Instagram and Facebook comments to classify intent (purchase interest, question, complaint, spam) and determine whether an automated reply is appropriate;
- Semantic Product Search: Uses embedding models to match End Customer queries with relevant products from the Merchant's catalog;
- Lead Scoring: Analyzes interaction patterns to assign lead statuses and prospect scores;
- Language Detection: Identifies the language of incoming messages to respond in the appropriate language (including English, French, Arabic, and Darija).
5.2 Third-Party AI Providers
Our AI features are powered by third-party artificial intelligence and machine learning service providers. These providers may process conversation content and product data solely for generating responses for the specific interaction. The types of processing include natural language understanding, response generation, intent classification, language detection, and semantic product search.
We maintain data processing agreements with all AI service providers that require them to:
- Process data only as instructed by us and solely for the purpose of providing the service;
- Implement appropriate security measures to protect data;
- Not use your data for their own model training or any other purpose;
- Delete data when instructed or when the processing purpose is fulfilled.
5.3 AI Transparency
- End Customers interacting with the AI Agent are communicating with an automated system;
- Merchants can review all AI-generated responses in the Conversation Dashboard;
- Merchants can enable human takeover at any time to intervene in AI conversations;
- The AI Agent's behavior is guided by Merchant-configured prompts and settings, not autonomous decisions;
- No fully automated decisions with legal or significant effects are made without human involvement.
5.4 Human Intervention
End Customers may request human intervention in any AI-mediated conversation. GoSmooth provides an escalation mechanism that transfers the conversation to the Merchant (human agent) upon request or when the AI detects situations requiring human judgment.
6. How We Share Information
We share personal information only as described below:
6.1 Service Providers
We engage the following categories of third-party service providers to operate the Platform:
| Category | Purpose | Information Shared |
|---|---|---|
| Cloud infrastructure and database providers | Data storage, hosting, authentication, real-time services | Platform data (encrypted at rest and in transit) |
| Meta Platforms (Facebook, Instagram, WhatsApp) | Messaging and social media APIs | Messages, profile data, comments, as required by the Meta Platform APIs |
| Authentication (OAuth) | Email, name, profile picture | |
| AI service providers | Natural language processing, intent classification, response generation, semantic search | Conversation content, product data (for context) |
| Payment processors | Subscription billing and payment processing | Billing details, payment method (PCI-compliant) |
| Email service providers | Transactional email delivery (account notifications, alerts) | Recipient email addresses, email content |
| Error monitoring services | Technical issue detection and performance monitoring | Error logs, diagnostic data, session context (no message content) |
| Web hosting providers | Product catalog display, workflow automation | Product catalog data, workflow execution data |
| Business productivity tools | Data export when configured by Merchant | Lead and order records |
All service providers are bound by contractual data processing agreements requiring them to protect personal information, use it only for the specified purposes, and delete it when instructed. Our service providers may be located in the United States and the European Union.
6.2 Other Disclosures
Beyond service providers, we may disclose personal information:
- With your consent: When you explicitly authorize a disclosure;
- For legal compliance: When required by law, subpoena, court order, or government request (including to meet national security or law enforcement requirements);
- To protect rights: When necessary to protect GoSmooth's legal rights, safety, or property, or the safety of our users or the public;
- Business transfer: In connection with a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, in which case you will be notified via email and/or a prominent notice on the Platform;
- Aggregated/de-identified data: We may share aggregate statistics and de-identified data that cannot reasonably be used to identify individuals.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy:
| Data Category | Retention Period | Reason |
|---|---|---|
| Merchant Account Data | Duration of Account + 90 days post-termination | Service delivery + data export window |
| End Customer Conversation Data | Duration of Merchant Account + 90 days | Merchant's business operations |
| Order Data | Duration of Merchant Account + 7 years post-termination | Tax and legal recordkeeping (IRS requirements) |
| Lead and Prospect Data | Duration of Merchant Account + 90 days | Merchant's business operations |
| Meta Platform Data (Facebook, Instagram, WhatsApp) | Duration of Merchant Account + 90 days, or until Meta access revoked | Meta Platform Terms compliance |
| Meta Access Tokens | Until token expiry or Account termination (whichever is sooner) | API connectivity |
| AI Configuration Data | Duration of Merchant Account + 90 days | Service delivery |
| Product Catalog Data | Duration of Merchant Account + 90 days | Service delivery + data export |
| Exported Data | Controlled by the Merchant (exported data resides in the Merchant's connected third-party accounts) | Merchant's business records |
| Log and Security Data | 12 months | Security monitoring and fraud prevention |
| Contact Form Submissions | 2 years | Customer support records |
| Newsletter Emails | Until unsubscribe or Account deletion | Communication preferences |
| Aggregated Analytics Data | Indefinitely (de-identified) | Platform improvement |
After the applicable retention period, personal information is securely deleted or de-identified.
8. Data Deletion Requests
8.1 How to Request Deletion
You may request deletion of your personal information at any time by:
- Email: Send a request to support@gosmooth.ai with the subject line "Data Deletion Request";
- In-Platform: Use the Account Settings to delete your Account;
- Meta Data Deletion Callback: If you connected to GoSmooth through Facebook or Instagram Login, you can request deletion through the Facebook/Instagram app settings, which will trigger our automated data deletion callback.
8.2 What Gets Deleted
Upon a valid deletion request, we will delete:
- Your Account information and business profile;
- All End Customer Data processed on your behalf;
- Meta Platform Data (Facebook, Instagram, and WhatsApp data);
- AI configurations and prompt settings;
- Product catalog data;
- Conversation history and message logs;
- Lead and prospect records;
- Meta access tokens and connection data.
8.3 What We May Retain
We may retain certain information after a deletion request where required by law or legitimate business need:
- Order and transaction records for up to 7 years for tax and legal compliance;
- Billing records as required by financial regulations;
- Log data for up to 12 months for security and fraud prevention;
- Aggregated, de-identified data that cannot be linked back to you.
8.4 Deletion Timeline
- We will confirm receipt of your deletion request within 5 business days;
- Deletion will be completed within 30 days of verification;
- You will receive confirmation when deletion is complete;
- If we cannot fully comply (e.g., due to legal retention requirements), we will explain what data is retained and why.
8.5 End Customer Deletion Requests
End Customers who wish to have their data deleted should:
- Contact the Merchant directly (the Merchant is the data controller for End Customer data);
- If unable to reach the Merchant, contact GoSmooth at support@gosmooth.ai;
- Use Facebook/Instagram app settings to revoke GoSmooth's access to their data.
GoSmooth will assist Merchants in processing End Customer deletion requests and will delete End Customer data from our systems within 30 days of a verified request.
9. Your Privacy Rights
9.1 All Users
Regardless of where you are located, you may:
- Access the personal information we hold about you;
- Correct inaccurate or incomplete information;
- Delete your Account and associated data (see Section 8);
- Export your data in a standard format;
- Disconnect your Facebook, Instagram, or WhatsApp accounts at any time through Settings > Connections;
- Opt out of non-essential communications.
To exercise these rights, contact us at support@gosmooth.ai or use the in-Platform settings where available. We will respond within 30 days.
9.2 California Residents (CCPA/CPRA Rights)
If you are a California resident, you have the following additional rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act:
- Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting the information, and the categories of third parties with whom we share it;
- Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions;
- Right to Correct: You have the right to request correction of inaccurate personal information;
- Right to Opt Out of Sale/Sharing: We do not sell your personal information or share it for cross-context behavioral advertising. Therefore, there is no need to opt out, but you may still submit a request;
- Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes beyond what is necessary to provide the Platform;
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.
To submit a request: Email support@gosmooth.ai with the subject line "CCPA Request." We will verify your identity before processing your request and respond within 45 days (extendable by an additional 45 days with notice).
Authorized agents: You may designate an authorized agent to make requests on your behalf. The agent must provide written authorization signed by you, and we may still require you to verify your identity directly.
9.3 Other U.S. State Privacy Rights
Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), and other states with comprehensive privacy laws may have similar rights to access, delete, correct, and port their personal information, and to opt out of targeted advertising, sale of personal data, and profiling. GoSmooth does not engage in targeted advertising, sale of personal data, or profiling for decisions that produce legal or similarly significant effects.
To exercise your rights under any state privacy law, contact support@gosmooth.ai.
If we deny your request, you may appeal by contacting us at support@gosmooth.ai with the subject line "Privacy Appeal." We will respond to your appeal within the timeframe required by your state's law.
9.4 European Economic Area, United Kingdom, and Switzerland (GDPR)
If you are located in the EEA, UK, or Switzerland, you have the following rights:
- Legal Basis for Processing: We process your personal data based on: (a) performance of a contract (providing the Platform); (b) your consent (connecting Meta accounts); (c) legitimate interests (security, improvement, communications); or (d) legal obligations;
- Right of Access (Article 15);
- Right to Rectification (Article 16);
- Right to Erasure (Article 17);
- Right to Restriction of Processing (Article 18);
- Right to Data Portability (Article 20);
- Right to Object (Article 21);
- Right to Withdraw Consent (Article 7) at any time, without affecting the lawfulness of prior processing;
- Right to Lodge a Complaint with your local supervisory authority.
To exercise these rights, contact support@gosmooth.ai. We will respond within 30 days.
International Data Transfers: Personal data from the EEA/UK/Switzerland may be transferred to the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission and UK addenda where applicable.
9.5 End Customer Rights
End Customers who wish to exercise privacy rights should contact the Merchant (who is the controller/business for their data) in the first instance. GoSmooth will assist Merchants in fulfilling data subject requests.
End Customers may also contact GoSmooth directly at support@gosmooth.ai if they are unable to reach the Merchant.
10. Data Security
10.1 Technical Measures
We implement the following security measures to protect personal information:
- Encryption in Transit: All data transmitted between your browser, our servers, and third-party services uses TLS 1.2+ (HTTPS);
- Encryption at Rest: Database records are encrypted at rest using AES-256 encryption;
- Access Control: Role-based access control (RBAC) and Row-Level Security (RLS) policies ensure Merchants can only access their own data;
- Authentication Security: OAuth 2.0 for authentication; no plaintext passwords stored;
- Token Security: Meta access tokens are stored securely with automatic expiry tracking and renewal;
- HMAC Verification: Webhook payloads from Facebook, Instagram, and WhatsApp are verified using HMAC-SHA256 signatures to prevent tampering;
- Multi-Tenant Isolation: All database queries are scoped by user ID at the database level, preventing cross-tenant data access;
- Automated Token Refresh: Scheduled processes monitor token expiry and proactively renew Meta API credentials;
- CAPTCHA Protection: Bot protection on authentication forms to prevent automated attacks.
10.2 Organizational Measures
- Access to production data is restricted to authorized personnel on a need-to-know basis;
- All team members with data access are bound by confidentiality obligations;
- Regular security reviews of infrastructure and code;
- Incident response procedures for security events and data breaches.
10.3 Data Breach Notification
In the event of a data breach involving personal information:
- We will notify affected users as required by applicable state and federal breach notification laws (including California Civil Code 1798.82 and other state statutes);
- Where applicable under GDPR, we will notify the relevant supervisory authority within 72 hours;
- We will take immediate steps to contain and remediate the breach;
- Merchants are responsible for notifying their End Customers where required by law.
11. Cookies and Tracking Technologies
11.1 Cookies We Use
| Cookie / Storage | Type | Purpose | Duration |
|---|---|---|---|
| Authentication session | Essential | Session management and login state | Session |
| Language preference | Essential | Remembering your language selection | 1 year |
| Theme preference | Functional | Remembering light/dark mode | 1 year |
| Layout preferences | Functional | Dashboard layout and sidebar settings | 1 year |
| Cookie consent | Essential | Recording your cookie consent choice | Persistent |
| Meta cookies | Third-party | Set when you connect your Facebook or Instagram account (required for Meta OAuth) | Varies (set by Meta) |
| Bot protection cookies | Essential | CAPTCHA and automated abuse prevention during sign-in/sign-up | Session |
11.2 Cookie Consent
GoSmooth displays a cookie consent banner when you first visit the Platform. You may accept or reject non-essential cookies. Your choice is stored locally and respected throughout your session.
11.3 Cookie Management
- Essential Cookies are required for the Platform to function and cannot be disabled;
- Functional Cookies (theme, layout) can be managed through your browser settings;
- Meta Cookies are loaded only when you initiate a Facebook or Instagram account connection — they are not loaded on general page views;
- We do not use advertising or third-party tracking cookies;
- We do not participate in cross-site tracking, retargeting, or real-time bidding.
11.4 Catalog Webview (catalog.gosmooth.ai)
The product catalog webview uses session-based tokens (not persistent cookies) to maintain browsing state. These tokens expire automatically and are not used for tracking purposes beyond the active shopping session.
12. Do Not Track
Some web browsers transmit "Do Not Track" (DNT) signals. Because there is no industry-standard interpretation of DNT signals, the Platform does not currently respond to DNT signals. However, as noted in this Privacy Policy, we do not engage in cross-site tracking or targeted advertising.
13. Children's Privacy
GoSmooth is not directed at children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the applicable age, we will take steps to delete such information promptly in compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.
If you believe a child has provided personal information through the Platform, please contact us immediately at support@gosmooth.ai.
14. Third-Party Links and Services
The Platform may contain links to third-party websites or services (e.g., Meta's login pages, payment processor pages). This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Platform. GoSmooth is not responsible for the privacy practices of third parties.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
- Material changes will be communicated via email and/or in-app notification at least 30 days before taking effect;
- Non-material changes (clarifications, formatting) may be made without prior notice;
- The "Last Updated" date at the top of this policy indicates when the most recent revision was made.
Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you should discontinue use of the Platform before the effective date.
16. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
NexusBridge Labs LLC (d/b/a GoSmooth)
30 N Gould St Ste R
Sheridan, WY 82801
United States
- Email: support@gosmooth.ai
- Website: https://gosmooth.ai
For data deletion requests, use the subject line "Data Deletion Request." For California-specific requests, use the subject line "CCPA Request."